RETURNS AND REFUNDS
Tom Thumb's Miniatures, ABN 24 663 409 783, allow 10 days for the return of purchased goods from the time we receive your order. Shipping charges are not refundable.
We ask, if possible, that goods be returned within seven days of receipt with the original invoice. After seven days, goods received back at Tom Thumb's Miniatures may be denied a refund. Any damaged or incorrect orders must be reported within seven days of receipt. We use tracking on all orders, so any lost articles should be reported to Tom Thumb's Miniatures as soon as you become aware of a problem.
In the unlikely event of a faulty product, please send us an email from the Contact page for further instructions.
We ask, if possible, that all goods be returned in original packaging, and good care is to be taken when packaging to ensure no damage occurs in transit. Tom Thumb's Miniatures reserves the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
This warranty shall not apply to wear and tear or damage incurred during transport. At the time of return, pack equipment carefully against shock, insure parcel, enclosed original invoice and describe defects. We recommend that you use a Tracking service for the return of any item. This warranty excludes any liabilities which are not expressed above, such as forwarding expenses or travel.
Tom Thumb's Miniatures provides a guarantee of acceptable quality on every product, according to Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us.
For our PRODUCT RETURN ADDRESS please email firstname.lastname@example.org
Tom Thumb's Miniatures
Hastings Victoria 3915
Tom Thumb's Miniatures © 2023